FAQ
General FAQ

Claim Forward is free service provided by Consumer Insurance Trust LLC, a company dedicated to building consumer trust in insurance through improved transparency and service. Our tools and services provide consumers practical knowledge about their insurance to enable better financial decisions.

Claim Forward is not an insurance agency or an insurance company. However, we partner with insurance agencies and other insurance related companies to provide value-added services that generate better financial outcomes for consumers.
Yes, our online tools are absolutely free. Our mission is to earn your trust by providing insurance tools and services that generate better financial outcomes for consumers. By using our online tools, you gain clarity regarding the financial impact of your insurance claim (or potential claim) and we use the information you provide to align value-added, personalized service options for your consideration. Claim Forward only receives an advertising fee or a commission from our service providers. There is no obligation to utilize any of our advertised service providers.
We don’t want to bother you and we respect your privacy. So, any information you share with us will be protected and you will not receive persistent email or phone calls from us. Instead, we commit to no more than three follow-up contact attempts (emails, phone messages, conversations) without your response or permission to continue.  Based on the value of our recommended service offerings, you may choose to allow us additional contact opportunities. But we’ll always ask first! Please see our Terms of Use and Privacy Policy for additional details.
We don’t want to bother you and we respect your privacy. So, any information you share with us will be protected and you will not receive persistent email or phone calls from us. Instead, we commit to no more than three follow-up contact attempts (emails, phone messages, conversations) without your response or permission to continue.  Based on the value of our recommended service offerings, you may choose to allow us additional contact opportunities. But we’ll always ask first! Please see our Terms of Use and Privacy Policy for additional details.

We do not offer Claim Forward for Renters and Mobile Home products at this time. However, we expect to continue expanding our product coverage over time so please bookmark this page and check back soon.

Our tools and services are only available to Florida insurance consumers at this time. However, we expect to expand into additional states so please bookmark this page and check back soon.
Claim Forward sorts through hundreds of thousands of pages of insurance company regulatory filings required by each state to identify how each insurer surcharges and underwrites for claims. Our tool is updated regularly to account for insurer business practice changes to ensure our accuracy. To keep our process simple and efficient, we’ve applied a few basic assumptions in our personalized calculations but we do not believe these assumptions undermine the general result. Our Claim Forward Evaluation reports the few assumptions we’ve applied so that you can directly assess and be comfortable appropriately using our tools and services.